Shipping Policy

Shipping Policy
Effective Date: July 2026

Thank you for choosing The Cozy Candle Co. We appreciate your support and are committed to preparing every order with care.

Processing Time

Because our products are handcrafted in small batches, please allow up to 2 weeks for order processing before shipment. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Methods

Orders are shipped through trusted carriers based on the shipping option selected at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Shipping Rates

Shipping costs are calculated at checkout based on your order, package weight, destination, and the shipping method you select.

Delivery Estimates

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery delays caused by weather, holidays, carrier issues, or other circumstances beyond our control may occur.

Incorrect Shipping Information

Please verify your shipping address before placing your order. The Cozy Candle Co. is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

The Cozy Candle Co. is not responsible for packages that are:

• Lost after being marked as delivered

• Stolen from the delivery location

• Delayed due to carrier operations, weather, or other unforeseen events

If your package is lost in transit, please contact us. We will gladly assist you in working with the shipping carrier whenever possible.

Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

• Your order number

• A description of the damage

• Clear photographs of the product, shipping box, and packaging materials

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Shipping Restrictions

At this time, we ship only to the locations listed during checkout. Shipping availability may change as our business grows.

Questions

If you have any questions about shipping or your order, we're here to help.

The Cozy Candle Co.

Email: thecozycandleco@yahoo.com

Website: www.thecozycandleco.com