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Refund and Return Policy

Return Policy
Effective Date: July 2026

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Return Policy 

At The Cozy Candle Co., every product is handcrafted in small batches with care and attention to detail. Because of the handmade and personal-use nature of our products, we have the following return policy:

Returns

We do not accept returns on products that have been opened, used, or altered.

For hygiene and safety reasons, the following items are non-returnable:

  • Candles

  • Wax Melts

  • Lip Balms

  • Auto Diffusers

  • Custom or Personalized Orders

  • Sale or Clearance Items

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and its original packaging

Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Return Authorization

Returns will not be accepted without prior authorization from The Cozy Candle Co. If a return is approved, the item must be unused, in its original packaging, and shipped within the timeframe provided in your return authorization.

Customers are responsible for return shipping costs unless the return is the result of our error or a product that arrived damaged.

Questions

If you have any questions regarding your order or our return policy, please contact us before returning any products. We are committed to providing excellent customer service and will do our best to resolve any concerns.

Refund Policy 
Effective Date: July 2026

At The Cozy Candle Co., customer satisfaction is important to us. If there is an issue with your order, we will work with you to find a fair resolution.

Refund Eligibility

Refunds may be issued under the following circumstances:

  • You received the wrong item.

  • Your order arrived damaged due to shipping.

  • Your order cannot be fulfilled.

  • A refund has been approved by The Cozy Candle Co. after reviewing your claim.

Refund requests must be submitted within 7 days of delivery.

Non-Refundable Items

Refunds are not available for:

  • Used or partially used products

  • Products damaged due to misuse or improper care

  • Products damaged after delivery

  • Custom or personalized orders

  • Sale or clearance items

  • Gift cards (if applicable)

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and the shipping packaging

We may offer a replacement, store credit, or refund after reviewing your claim.

Approved Refunds

If your refund is approved, it will be issued to your original method of payment.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Shipping Charges

Original shipping charges are non-refundable unless the refund is due to an error made by The Cozy Candle Co. or damage that occurred during shipping.

Contact Us

If you have questions about your refund or believe you qualify for one, please contact us before disputing a charge. We are committed to resolving concerns promptly and fairly.

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